Common Questions

What if I don't have my ID card?
If you have a member account:
Sign in and choose Account Settings at the top right of the screen. You can request new ID cards and print temporary ones.

Need help signing in? Call us for help at 1-877-844-4999, 8 a.m.-10 p.m. ET, Monday to Friday.

If you don't have a member account yet:
Register Now with your Social Security number and zip code. Don't want to use this information? Call us for help at the phone number above.

If you just have a Flexible Spending Account or Health Reimbursement Account:
When you register choose "Yes" for an ID card, but use your Social Security number for your Member ID and the FSA or HRA Group/Policy number from your employer. Call us at the number above if you need help.

You must be age 13 or older to use this website. Tools and information may vary based on your plan benefits.