Common Questions

What if I don't have my ID card?
If you don't have your ID card AND:

You already have a user ID and password, you can request new ID cards and print temporary ID cards online. Just log in and click Account Settings at the top of the screen.

You don't have a user ID and password yet you can register with your Social Security number and birth date. If you do not want to provide this information; please call us toll-free at 1-877-844-4999 for help. We are available Monday through Friday, 8:00AM-10:00PM ET.

You already have a user ID and password are having trouble logging in and don't know your Member ID and Group/Account numbers, please call Technical Support toll-free at 1-877-844-4999 for further assistance. Technical Support is available Monday through Friday, 8:00AM-10:00PM ET.

* Tools and information may vary based on your benefit plan.

Only members age 13 or older are allowed to use this website.