Common Questions

What happens if the answer to the security question doesn't match what I typed in?

You must type the answer to your security question exactly as you originally entered it. If you answer the question wrong more than three times, your account will be locked. You will be taken through additional steps to unlock your account.


If you cannot answer your security question, contact Technical Support toll-free at 1-877-844-4999 for further assistance. Technical Support is available Monday through Friday, 8:00 a.m.-10:00 p.m. ET.