Common Questions

What if the system can't find my information?
Please remember that only members age 13 or older are allowed to use this website.
If the system can't find your information, first double-check that the information was entered correctly.
If all the information is correct, please contact Technical Support toll-free at 1-877-844-4999 for further assistance. Technical Support is available Monday through Friday, 8:00AM-10:00PM ET.