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  Category   Common Questions   Contact Information
Questions About Your
Health Plan
  What kind of information is available once I register?

After you register and login, you will be able to:
  • Review claim information,
  • Find a physician or hospital,
  • View your benefits,
  • Update or manage your account information,
  • Find health information,
  • Print temporary ID cards and more

  • Take the Site Tour
    To learn more about the tools and information available on the website, see the site demo.

    Register Now
    Click the Register Now button to get started.

      Call Customer Care at the number found on
    the back of your ID card.

    No ID Card?

    If you don't have your ID card, call 1-866-414-1959.
    8:00 AM - 8:00 PM in your local time zone
    Monday - Friday

    Expatriate Insurance Members: Call the number found on the back of your ID card. Calls at that number are taken 24/7.

    UnitedHealthcare Oxford Members: 1-800-444-6222
    8 AM - 6 PM ET

    Community & State Members: Need help with your health plan? Please call the number on the back of your ID card.
    Account Access Questions
      My account is not active yet. Can I still use this site?
    Yes. But you will not be able to see all features and information on the site.

    Can I go to my account online anytime?
    Not always. Some claim information, copay amounts, deductible amounts, and out-of-pocket amounts may not be available from Sunday 7:00 PM to Monday 4:00 AM CST. The site may also be unavailable while updates are performed.

    Do I have to register again if my group number changes?
    No. If your number changes, you will not have to register again for a new username and password. When you sign in with your Health Safe IDTM, you can choose which account you want to see: the old group number account or the new group number account.

    How do I know if my group or number has changed?
    Compare the number on your ID card to the number that is shown on the Home page after you log in.

    If my group number changes, can I still see my old claim history?
    Yes. You can view your old claim history when you sign in with your Health Safe ID and choose the old group number account.

    Which internet browsers should I use?
    This website has full functionality on the two most recent versions of the following browsers and may be limited on all older versions:

  • Internet Explorer
  • Safari
  • Chrome
  • Firefox

  •   877-844-4999
    8:00 AM - 10:00 PM ET

    Expatriate Insurance Members: If you call outside the hours listed, call the number from the back of your ID card. Calls at that number are taken 24/7.

    Community & State Members: 1-877-542-9239/TTY:711, 8:00 AM - 8:00 PM ET Monday-Friday.